Getting Started

Articles to help you get started with this help desk.

Important Note!
Right off the bat, you should know that this Help Desk is only used for questions to Support. We will only answer technical questions relating specifically ...
Tue, 19 Aug, 2014 at 11:51 AM
Introduction to this Help Desk
There are a few things that need to be stated regarding this help desk, so they are clarified. This help desk is built on a different platform than ...
Fri, 17 Oct, 2014 at 1:16 AM
Definitions of various technical terms
This article contains definitions of various technical terms that we use around GKM. Header Nav - This describes the navigation at the top of the pa...
Mon, 5 Jan, 2015 at 5:59 PM
How to submit a ticket/question
It's very easy to submit a question (a.k.a. "ticket"). At the top of each page, you will see a section that looks like this:   On ...
Mon, 20 Jan, 2014 at 7:21 PM
Using the knowledge base
The knowledge base is a very useful and easy-to-use tool. The knowledge base contains various articles, FAQs, etc to help you with potential problems. The k...
Mon, 1 Sep, 2014 at 11:17 PM